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Frequently Asked Questions
Ordering
What type of payment do you accept?
What type of payment do you accept?
We accept Purchase Order and credit card payments.
Paying with purchase orders ? Click here for details.
Paying with purchase orders ? Click here for details.
Your Purchase Order needs to be addressed to Universite Laval or Laval University.
We might already be in your system under either of those names.
If you need to onboard us, please contact us at tools@neurophotonics.ca
If you need a quote, simply print the cart page.
Address Purchase order to:
UNIVERSITE LAVAL
Pavillon Jean-Charles-Bonenfant
2345, allee des Bibliotheques, local 3560
Quebec (Quebec) G1V 0A6
CANADA
I provided a PO but my order is still pending payment. Do I need to do something else?
I provided a PO but my order is still pending payment. Do I need to do something else?
No. When an order is paid by PO, we only issue the invoice the order has been fulfilled.
I requested my PO, how is my order coming along?
I requested my PO, how is my order coming along?
Getting a PO is not enough. Make sure to place your order on our webstore for it to be processed.
Shipping
Do you ship to my location?
Do you ship to my location?
We ship worldwide (with some exceptions) using FedEx international priority. If your country is not in the current list, contact us at tools@neurophotonics.ca
Can I provide my own transporter account?
Can I provide my own transporter account?
Unfortunately, no. With the increase in volume, handling different transporters, or even simply handling different FedEx accounts became too complicated.